The Collections Specialist is responsible for managing customer accounts to ensure timely
payment of outstanding invoices while maintaining positive customer relationships. This role monitors accounts receivable, communicates with customers regarding past due balances, resolves billing issues, and collaborates with internal departments to minimize delinquent accounts and reduce bad debt.

DUTIES AND RESPONSIBILITIES 

These are the basic duties and responsibilities of the position and must be performed competently.

Basic duties and responsibilities include, but are not limited to the following:

•  Monitor customer accounts and identify overdue balances.
• Contact customers by phone, email, and written correspondence regarding outstanding invoices.
• Negotiate payment arrangements and follow up on payment commitments.
• Research and resolve billing discrepancies, disputes, and payment issues.
• Maintain accurate records of collection activities and customer communications.
• Apply payments and reconcile customer accounts when necessary.
• Review credit limits and recommend account holds or credit adjustments.
• Work closely with sales, customer service, and accounting teams to resolve account issues.
• Prepare ageing reports and provide updates on collection activities.
• Escalate delinquent accounts to management or third-party collection agencies when appropriate.
• Ensure compliance with company policies and applicable collection regulations.

QUALIFICATIONS

• High school diploma or GED required; associate or bachelor’s degree in accounting, Finance,
  or Business preferred.
• Two or more years of collections, accounts receivable, or customer service experience
  preferred.
• Strong communication and negotiation skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP or accounting software such as SAP, Microsoft Dynamics, NetSuite, or QuickBooks is a plus.
• Ability to analyze account information and solve problems effectively.
• High level of professionalism and confidentiality.

KNOWLEDGE, SKILLS & ABILITIES

• Understanding of accounts receivable and collection processes.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused approach while maintaining firm collection practices.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

WORKING CONDITIONS

• Primarily office-based with extended periods of sitting and computer work.
• Standard business hours with occasional overtime as needed.

PERFORMANCE MEASURES

• Days Sales Outstanding (DSO).
• Collection rate.
• Percentage of past-due accounts collected.
• Reduction in aged receivables.
• Accuracy of account documentation.
• Customer satisfaction and issue-resolution timeliness.

The Operations Manager oversees overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as
established and set for the operations department.

Employees in this position are required to perform tasks with the utmost concentration and dedication.

DUTIES AND RESPONSIBILITIES 

These are the basic duties and responsibilities of the position and must be performed competently.

Basic duties and responsibilities include, but are not limited to the following:

• Assist operations team with daily schedules.
• Contribute operations information and recommendations to strategic plans and reviews;
  prepare and complete action plans; implement production, productivity, quality, and
  customer-service standards; resolve problems.
• Oversee facility maintenance
• Communicate job expectations: planning, monitoring, appraising, and reviewing job
  contributions.
• Analyze and improve organizational process and workflow, employee and space requirements,
  and equipment layout; implement changes.
• Assist safety director in making sure safety guidelines are followed by operations staff.
• Conduct performance evaluations for direct reports along with assisting them in making changes
  with their team and training warehouse managers to evaluate direct reports.
• Oversee fertilizer load out sheds
• Assist warehouses in order fulfillment when needed.
• Oversee the shipping department with verifying that all timelines are met.
• Encourage team members to work in a positive manner.
• Monitor employee work and provide guidance in their department.
• Hire operations staff members- Warehouse, delivery drivers, load out positions, dispatch, and aerial application staff.
• Schedule training with operations staff if needed.
• Assist operations project manager with ongoing and upcoming projects
• Communicate with customers about changes being made.
• Assuring that customers are updated on the load out shed.
• Comply with Wells Ag Supply policies, including Wells Ag Supply safety policies

QUALIFICATIONS

• Minimum of AA in Agriculture, business management or related field.
• Minimum of three to five years of Management experience.
• Valid drivers license
• Strong decision making, critical thinking, problem solving skill, conflict management,
  organization, and leadership.
• Available to work extended hours when needed.
• Must be self-motivated, adaptable, accountable, and efficient.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work outside, stand, walk, kneel, and stoop for extended periods.
• Must be able to frequently lift up to 10 lbs. and occasionally lift up to 60 lbs.
• In a normal workday, an employee will sit 30% of the time, stand 50% of the time, and walk 20% of the time.
• Employees must be able to frequently reach above shoulder level, occasionally squat, kneel, push/pull, climb/balance, and lift from high/low position.

The Procurement Manager is responsible for overseeing the sourcing, purchasing, and vendor management functions of the organization. This role ensures the timely and cost-effective procurement of materials, supplies, equipment, and services while maintaining quality standards and supporting operational goals. The Procurement Manager develops supplier relationships, negotiates contracts, monitors inventory needs, and drives continuous improvement in purchasing processes.

PROCUREMENT & PURCHASING 

• Develop and implement purchasing strategies that support company objectives.
• Source and procure materials, supplies, equipment, and services at competitive prices.
• Negotiate pricing, contracts, and terms with vendors and suppliers.
• Issue purchase orders and monitor order fulfillment.
• Ensure timely delivery of materials to support business operations.
• Evaluate supplier performance and maintain strong vendor relationships.
• Identify and qualify new suppliers when needed.
• Collaborate with operations and inventory teams to forecast purchasing needs.
• Monitor inventory levels to prevent shortages and excess inventory.
• Review inventory reports and purchasing trends.
• Assist in developing inventory control procedures.
• Coordinate with warehouse and operations teams to ensure inventory accuracy.
• Maintain vendor records, contracts, and pricing agreements.
• Conduct periodic vendor reviews and performance evaluations.
• Resolve supplier issues related to quality, delivery, or pricing.
• Ensure suppliers comply with company standards and requirements
• Monitor purchasing budgets and spending.
• Analyze purchasing data and identify cost-saving opportunities.
• Prepare reports related to purchasing activities, vendor performance, and cost trends.
• Support annual budgeting and forecasting processes.

QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Operations, Agriculture, or related field preferred.
• 3-5 years of purchasing, procurement, supply chain, or operations experience preferred.
• Strong negotiation and vendor management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency with ERP systems, inventory software, and Microsoft Office.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in an office, warehouse, and operational environment.
• Ability to occasionally lift up to 25 pounds.
• Ability to travel to vendor locations, company facilities, and industry events as needed.

The Warehouse Specialist is accountable for inventory control and product rotation, along with managing areas and keeping them orderly. They are responsible for transporting materials to and from specified destinations in a safe and effective manner.

DUTIES & RESPONSIBILITIES

These are the basic duties and responsibilities of the position and must be performed competently. Basic duties and responsibilities include, but are not limited to the following:

• Acknowledges all customers, employees, and venders and assists customers with product information and orders.

• Fulfill customers’ orders in a timely and efficient manner ensuring all packages are labeled and securely staged for transport.

• Assist in loading and unloading trucks

• Document returns and put them away

• Inventory cycle counting

• Maintain quality control in package warehouse

• Assist in transferring inventory between buildings or locations

• Weigh back and gravity feed totes.

• Cleans and organizes warehouse to ensure safety.

• Assist in treating seed as needed

• Stock and maintain warehouse stored inventory.

• Pick up orders ensuring all the products are safely and securely packed and labeled for shipping.

• Drive and operate equipment to destination in a safe manner.

• Maintains telephone or radio contact with supervisor to receive delivery instructions.

• Inspects truck equipment and supplies such as tires, lights, brakes, gas, oil and water.

• Assists in maintaining inventory records, as well as other maintenance and housekeeping records in appropriate logbooks

• Performs an inspection of delivery vehicle periodically and promptly report any equipment malfunctions to supervisor.

• Complete training and attend meetings as assigned by direct supervisor

• Perform all other duties as assigned by direct supervisor

• Comply with Wells Ag Supply policies and procedures.

QUALIFICATIONS

• Highschool education or GED or two years of related experience or training.

• Valid Driver’s License

• Maintain current license that applies to the position.

• Available to work extended hours when needed.

• Must pass a per employment drug screening.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work outside, stand, walk, kneel, and stoop for extended periods.

• Must be able to frequently lift up to 10 lbs. and occasionally lift up to 50 lbs.

In a normal workday, an employee may sit 30% of the time, stand 50% of the time, and walk 20% of the time. Employees must be able to frequently reach above shoulder level, occasionally squat, kneel, push/pull, climb/balance, and lift from high/low position.